Live Chat implementation can simultaneously help your business cut support costs and boost online conversions. The six questions listed below should be considered when investigating Live Chat solutions. The answers I offer are based on the product I use and created, Web Site Communicator.
Question 1) How quickly can the solution be implemented?
Live chat, like other technologies, requires intentioned and repeated use in order to achieve optimization. The single most important factor affecting the time it will take you to reach an optimal state is quite simply 'how soon you can get started'.
- Answer 1) Web Site Communicator can be implented within minutes. Our step-by-step guilde will have you up and running within less than 1 hour, usually within 20 minutes.
Question 2) Does the solution facilitate a connection between human beings?
The most advanced and adaptive computer in the world is the human brain. Attempting to automate either the interactions people have while resolving problems in a support environment or their decision making in a buying context is at best illconsidered, if not reckless. Only consider robotic chat solutions if your product and service offering is totally undiversified.
- Answer 2) Web Site Communicator uses webcam technology to put website owners face-to-face with website visitors. This is the best possible human interaction solution there is, and now is available for the Internet.
Question 3) Is the pricing structure intuitive?
It should be easy to predict your total cost of implementing and operating the solution. Complicated menus of features, pay-per-chat schemes, and other confusing methodologies can hinder your ability to budget appropriately. Look for solutions with transparent pricing.
- Answer 3) Web Site Communicator's flat fee pricing is your best solution. There are NO hidden costs. One monthly flat fee, that's it.
Question 4) Does the provider guarantee uptime?
Ben Franklin’s pithy statement, “time is money,” is brought into sharp focus in an Internet world. Avoid companies that offer no uptime assurances.
- Answer 4) Web Site Communicator promises 99.95% uptime. Downtime only happens for upgrades and lasts only 2 - 3 minutes while servers restart.
Question 5) Are there required set-up fees?
Set-up fees aren’t necessarily bad; for complex implementations a professional services engagement with a team of experts can be a valuable use of funds. However, these types of relationships should be optional, not required.
- Answer 5) Web Site Communicator has NO SETUP FEES. We will assist you every step of the way, if necessary, but our step-by-step guide is often the only assistance needed.
Question 6) How much does the product cost, and what do you get for the money?
Of course, how much you’re going to pay is an important consideration – but more important is the value equation you’ll be getting. Be sure to weigh the price against the entire package of features, support, and the company’s reputation.
- Answer 6) Web Site Communicator offers monthly subscriptions with no hidden costs. It's features and benefits are worth far more than it's monthly cost and should be fully reviewed. You will agree there are HUGE advantages to this program and well worth its low monthly subscription cost. And now, we have added a Facebook app that is include FREE as part of the program. Separately, the Facebook app cost $30 per month.
Conclusion
Live Chat is now becoming, not only a valuable tool, but a MUST for any online business. I encourage you to check out my solution at http://www.websitecommunicator.com/ and take advantage of the 14 day trial.
I created this product after researching and finding there was nothing available to do what I needed. Now there is. Go there now! http://www.websitecommunicator.com/
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